Last updated: February 2025
Introduction
JoyoLabs Inc ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we handle information when you use our Voice Chat AI service.
- The types of information we process when you use our voice chat service;
- How we handle your voice data;
- Your rights regarding the information we process.
By accessing or using our Voice Chat service, you agree to the terms outlined in this Privacy Policy.
Voice Data Processing
We prioritize your privacy with our Voice Chat service:
- No Voice Data Storage: We do not store any voice data transmitted during voice chat sessions;
- Transient Processing Only: Voice inputs are processed in real-time and immediately discarded after generating a response;
- No Voice Analysis: We do not analyze voice characteristics, tone, or perform voice identification;
- No Training Data Collection: Your voice data is never used to train AI models;
- No Secondary Usage: Your voice data is not used for marketing or any purpose beyond providing the immediate chat response.
Information We Process
1.1 What We Do Process:
- Text Transcriptions: Temporary text conversions of your voice input (immediately discarded after processing);
- AI Responses: The responses generated by our AI system;
- Session Data: Basic information about your chat session for service delivery only.
1.2 Information Collected Automatically:
- Device Information: Operating system version, device model, and device identifiers;
- Usage Information: Features used and in-app activity;
- Performance Data: App performance metrics and crash reports.
How We Use Information
We use the processed information for the following specific purposes:
- Generate AI responses to your voice inputs;
- Improve the voice interaction experience;
- Monitor and analyze usage patterns for service improvement;
- Detect and prevent fraudulent activities;
- Enforce our Terms of Use and policies;
- Comply with applicable legal requirements.
Data Transmission Security
We implement strong security measures for your voice data:
- Encrypted Transmission: All voice data is encrypted during transmission;
- Secure Processing: Voice data is processed in secure environments;
- Immediate Disposal: Voice data is immediately discarded after processing;
- No Persistent Storage: We maintain a strict no-storage policy for voice inputs.
Data Sharing with Third Parties
We limit sharing of information:
- Cloud Processing: We may use secure cloud services to process voice inputs;
- Analytics: We use anonymized usage data to improve our services;
- Legal Compliance: When required by valid legal requests.
We do not sell or rent any data to third parties. Any data processing by third parties is limited to what is necessary for providing the Voice Chat service.
User Controls
You have full control over your voice chat experience:
- Start/Stop Control: You can start or stop voice transmission at any time;
- Session Termination: You can end a voice chat session whenever you choose;
- Usage Limitation: You decide when and how to use the voice chat feature.
Your Rights
As a user, you have the following rights:
- Access information about how your data is processed;
- Request information about our data practices;
- Object to certain data processing activities;
- File a complaint with relevant authorities.
To exercise these rights, contact us at: support@joyolabs.com
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. Significant changes will be notified through the app.